Rest Easy with Our Expert WordPress Care. Your Website is Always in Good Hands – Running Smoothly, Providing Peace of Mind, So You Can Focus on the Big Picture
Our WordPress support services cover a wide range of technical issues, including error troubleshooting, performance optimization, and security enhancements. We handle common problems like 404 errors, database connection issues, plugin/theme compatibility, and SSL setup. With dedicated support, we ensure your WordPress site runs smoothly, securely, and efficiently.
General WordPress Errors: We’ll identify and fix common WordPress errors that may be affecting your website’s performance.
Debugging: Our experts will dig into the code to troubleshoot and resolve any bugs or issues hindering your website’s functionality.
Theme and Plugin Support: We provide assistance with issues related to WordPress themes and plugins, ensuring they work smoothly together.
Updates and Editing: We’ll handle updates to your WordPress core, themes, and plugins, and make content edits to keep your site fresh and up-to-date.
Hosting Issues: Our team can troubleshoot and address hosting-related problems to ensure your website remains accessible to visitors.
Experienced Professionals
Our skilled WordPress developers have a deep understanding of the platform, enabling them to efficiently address issues.
Timely Solutions
We strive to provide quick and effective solutions to get your website back on track as soon as possible.
Expert Advice
Along with resolving issues, we provide guidance and advice to help you make informed decisions about your website.
Customer-Centric Approach
We prioritize your website’s performance and your satisfaction, ensuring a seamless experience for both you and your visitors.
Don’t let WordPress challenges hinder your online presence. Contact us today to take advantage of our reliable and efficient WordPress Support Services. Let us handle the technical aspects while you focus on what you do best – running your business.
For inquiries or to get started, reach out to us at sales@saglotech.co.za or call/WhatsApp us at 010 880 3950. Our team is ready to assist you in maintaining a flawless WordPress website experience.
Same-day Assistance
Our month-to-month WordPress support packages are designed to provide reliable, hassle-free maintenance and optimization for your website. Whether you need essential updates, advanced security, or complete performance enhancements, our packages cater to websites of all sizes. Enjoy peace of mind with no long-term commitment and flexible support tailored to keep your site secure, fast, and up-to-date. Let us handle the technical aspects so you can focus on growing your business.
Whether you’re facing database connection issues, image upload errors, or struggles with SEO optimization, Saglotech offers comprehensive WordPress support services tailored to your needs. We address everything from minor inconveniences, like missing images or incorrect permissions, to critical errors such as the White Screen of Death or internal server errors. Our goal is to make WordPress maintenance hassle-free so you can focus on growing your business while we handle the technical aspects.
The 500 Internal Server Error is a common but frustrating issue that occurs on WordPress sites, indicating that something has gone wrong on the server but the server is unable to specify what exactly caused the problem. This error often arises due to issues such as corrupted .htaccess files, plugin conflicts, or memory limit exhaustion, among other server-related issues. It can prevent visitors from accessing your website, which could harm your business's reputation and lead to a loss of traffic if not resolved promptly.
To fix a 500 Internal Server Error, we typically follow a few troubleshooting steps. First, we check for any recent changes, such as new plugins or theme updates, as these can sometimes cause conflicts. Next, we often regenerate the .htaccess file by renaming or deleting it and then re-saving the permalinks in the WordPress dashboard to create a fresh .htaccess file. If the error persists, we increase the PHP memory limit or examine server logs for more specific clues. At Saglotech, our WordPress support team is well-equipped to diagnose and resolve 500 Internal Server Errors quickly and efficiently, ensuring that your website is back up and running with minimal disruption.
The 404 Page Not Found Error is a common WordPress issue that occurs when a user tries to access a page that the server cannot locate. This error typically shows up when a page or post has been moved, deleted, or if there is a problem with the website’s permalink structure. While this issue might not affect the backend functionality, it can severely impact user experience and SEO, as visitors who encounter a 404 error are likely to leave the site, potentially lowering search engine rankings.
To resolve a 404 Page Not Found Error, we often start by checking the permalink settings in WordPress. Simply re-saving the permalinks can sometimes fix the issue by refreshing the URL structure. If that doesn’t work, we may need to manually update or regenerate the .htaccess file to ensure that it correctly points to the right pages. Additionally, we verify that there are no broken links or incorrect URLs in the content. At Saglotech, we provide comprehensive support to address and prevent 404 errors, helping maintain a smooth user experience and protect your SEO rankings.
The White Screen of Death (WSOD) is a frustrating issue many WordPress users encounter. This error appears as a blank white screen on your website, with no error message or indication of what went wrong, making it challenging to diagnose. WSOD typically occurs due to PHP memory limits being exceeded, conflicts between themes or plugins, or issues with the website's core files. When this happens, both the frontend and backend of your site may become inaccessible, leaving you unable to make updates or troubleshoot directly through the WordPress dashboard.
To resolve the White Screen of Death, our team begins by increasing the PHP memory limit, as insufficient memory is a common cause. If that doesn't resolve the issue, we deactivate all plugins and switch to a default WordPress theme to rule out compatibility issues. In some cases, we may need to check the error logs to identify specific problems with custom code or corrupted files. At Saglotech, we provide expert support to quickly diagnose and fix WSOD, ensuring your website is back online and fully functional as soon as possible.
The Error Establishing a Database Connection is a common but critical issue in WordPress that indicates your website is unable to connect to its database. This error typically results in a complete site outage, with visitors seeing an error message instead of your website's content. The causes of this issue can vary, ranging from incorrect database login credentials, a corrupted database, server issues, or even excessive traffic that overwhelms the server’s resources.
To fix this error, our team first checks the wp-config.php file to ensure the database credentials (hostname, username, password, and database name) are correctly configured. If credentials are accurate, we then examine the database itself for potential corruption and attempt to repair it using WordPress's built-in repair tool or through phpMyAdmin. If the error persists, we work with the hosting provider to resolve any server-related issues. Saglotech’s support team is well-versed in handling database connection errors, ensuring minimal downtime and a quick resolution to keep your website running smoothly.
The Failed Automatic Update error in WordPress occurs when the platform is unable to complete an update for core files, themes, or plugins. This can happen due to server timeout, insufficient file permissions, a lack of storage space, or conflicts with other plugins. When an automatic update fails, it can leave your website in a partially updated state, potentially causing display or functionality issues.
At Saglotech, we help resolve failed update issues by first identifying the root cause. Our team checks server configurations, permissions, and error logs to diagnose why the update didn't complete. We then proceed with a manual update if necessary, ensuring that all files are properly updated and any lingering issues from the failed attempt are addressed. Our expertise in WordPress maintenance ensures smooth and secure updates, reducing the risk of this error reoccurring.
The Memory Exhausted Error in WordPress occurs when your website exceeds the PHP memory limit allocated by the server. This error typically appears when running resource-intensive plugins, themes, or scripts that require more memory than the default PHP memory limit. It can lead to slow website performance or even prevent the site from loading altogether, which can be detrimental to user experience and SEO.
At Saglotech, we assist in resolving the memory exhausted error by increasing the PHP memory limit in your WordPress configuration. We start by reviewing your server settings and identifying the optimal memory limit based on your website’s needs. We then make the necessary adjustments to the `wp-config.php` file or advise on server-level changes if required. This ensures that your website runs smoothly, with enough memory allocated to handle all operations without encountering the memory exhausted error. Our team also helps identify any underlying issues that may be causing excessive memory usage, ensuring long-term stability and performance for your site.
The Connection Timed Out error in WordPress occurs when the server takes too long to respond to a request, causing the connection to time out. This error is often seen when a website is trying to load but doesn’t get a response from the server within a certain timeframe. It can be caused by several factors, such as poor server performance, large files or heavy scripts, high traffic on the site, or misconfigured hosting settings. It is especially frustrating for users, as it prevents them from accessing the website, leading to a poor user experience and potentially damaging the site’s reputation.
At Saglotech, we resolve the **Connection Timed Out** error by performing an in-depth analysis of your website's server environment. We optimize server configurations, review the hosting setup, and identify any performance bottlenecks. If the issue is caused by plugins or themes, we conduct compatibility checks and perform the necessary adjustments to improve efficiency. Our team also recommends upgrading server resources, such as increasing memory limits or switching to a more powerful hosting plan, if required. By addressing the underlying causes of the timeout, we ensure that your website runs without delays and offers a seamless experience for your visitors.
Permission Errors (403 Forbidden) occur when a user or web browser is denied access to a specific resource or page on a website. This typically happens when the server understands the request but refuses to authorize it. A 403 Forbidden error can appear for several reasons, including misconfigured file permissions, issues with server settings, or problems with user authentication. It might also occur if the IP address or user agent is blocked by security plugins, or if there are restrictions set by the website’s `.htaccess` file.
At Saglotech, we fix **403 Forbidden** errors by thoroughly inspecting your website's file permissions and security settings. We review and adjust the file and directory permissions to ensure that your site’s assets are accessible to authorized users and services. Additionally, we check for any security restrictions, such as IP bans or blocking rules in the `.htaccess` file or web application firewall (WAF), and rectify them accordingly. If necessary, we optimize your website's security configurations to prevent unauthorized access while maintaining accessibility for legitimate users. Our goal is to ensure that your website remains both secure and fully functional for visitors.
Syntax Error in PHP occurs when the PHP code is incorrectly written, causing the server to fail to interpret or execute the code properly. This type of error is typically caused by issues such as missing semicolons, mismatched parentheses, incorrect use of quotation marks, or incorrect variable names. A syntax error can often halt the entire page from loading or cause unexpected behavior on the website, leading to frustration for site administrators and users alike.
At Saglotech, we resolve **PHP syntax errors** by thoroughly reviewing your PHP code to identify and correct any structural mistakes. We check for common issues like missing semicolons, incorrect use of functions, or misplaced curly braces and quotation marks. We also ensure proper variable handling and the correct use of PHP functions. Our team uses debugging tools and log files to pinpoint the exact location of the error and apply the necessary fixes to restore the website’s functionality. If needed, we also optimize your PHP code for better performance and reliability, ensuring the site runs smoothly without interruption.
Unable to Access Admin Area is a common WordPress issue where administrators are unable to log in to the WordPress dashboard, often due to various reasons such as plugin conflicts, theme issues, or database errors. This issue can be especially frustrating, as it prevents the site owner from managing their website, installing updates, or making content changes. The error can manifest as a blank page, a redirect loop, or a message indicating that access to the admin area is blocked.
At Saglotech, we provide efficient solutions for fixing the Unable to Access Admin Area issue. We start by diagnosing the root cause, which could range from a corrupted plugin or theme conflict to incorrect file permissions or a problem with your WordPress database. We can troubleshoot and disable plugins or themes, reset file permissions, and repair any database errors that might be preventing access. In cases of a redirect loop or login issue, we clear session cookies and check .htaccess files for errors. Our team ensures the admin area is restored to full functionality, so you can continue managing your WordPress website smoothly.
HTTP Error When Uploading Images is a common issue that WordPress users encounter when attempting to upload images to their media library. This error can be triggered by various factors such as server configuration issues, file permissions, or conflicts with themes or plugins. It typically results in a message that reads “HTTP error” when trying to upload images, and it can halt the process of adding media to posts or pages.
We resolve the HTTP Error When Uploading Images by diagnosing the underlying issue and implementing effective fixes. We start by checking the server settings to ensure that the correct PHP version and memory limits are in place. We also review file and folder permissions, as improper permissions can prevent WordPress from properly uploading files. Additionally, we test for plugin or theme conflicts by disabling them one at a time and checking if the issue persists. If needed, we can also optimize the image upload process by increasing the WordPress memory limit or by adjusting the upload size limits in the hosting configuration. With our comprehensive support, we ensure that your image uploads work seamlessly, allowing you to easily manage your media library.
Images Not Showing in Media Library is a common WordPress issue where uploaded images fail to display within the Media Library or when viewing posts and pages. This problem can arise due to various reasons, including incorrect file permissions, server-side issues, corrupted files, or plugin conflicts. When images don't appear in the media library, it can severely affect the usability of the website, making it difficult to manage visual content.
At Saglotech, we offer comprehensive support for fixing the Images Not Showing in Media Library issue. Our team starts by checking the file permissions and ensuring they are set correctly, as incorrect permissions can prevent images from being displayed. We also inspect the file paths and URLs to verify there are no errors in the media library’s storage locations. If the issue stems from a plugin or theme conflict, we carefully deactivate them one by one and conduct tests to isolate the problem. Additionally, we perform database checks to ensure there are no corrupted image records. Through our professional support, we ensure that your media library is properly synced, images are visible, and your website content management remains smooth and efficient
Plugin or Theme Compatibility Issues are a common concern for WordPress users, often occurring when newly installed plugins or themes cause conflicts with existing ones, leading to functionality problems or even crashes. These issues can manifest in various ways, such as website errors, slow performance, broken layouts, or features that don’t work as intended. Compatibility issues typically arise when plugins or themes are not updated regularly or are incompatible with the latest WordPress core version or other installed plugins.
At Saglotech, we provide expert support for resolving Plugin or Theme Compatibility Issues. Our team starts by systematically deactivating plugins and switching themes to identify the source of the conflict. We ensure all plugins and themes are updated to their latest versions and test them with the current WordPress installation. If a compatibility issue persists, we investigate potential conflicts with custom code or older themes and plugins that might not be compatible with newer WordPress versions. We also offer custom solutions, such as modifying code or recommending alternative plugins or themes, to ensure smooth operation. By addressing these compatibility issues, we help maintain your website’s stability, performance, and functionality, allowing your business to focus on growth.
**Broken Theme or Plugin After Update** is a frequent issue in WordPress websites, occurring when a theme or plugin fails to work correctly after a WordPress update or an update to the theme/plugin itself. This can result in broken layouts, missing features, or even the site becoming completely inaccessible. The root cause often lies in incompatibilities between the updated theme or plugin and the new version of WordPress or other installed plugins. This problem can also arise when a plugin or theme hasn't been properly optimized for the latest WordPress release.
At Saglotech, we provide specialized support for **Broken Theme or Plugin After Update** issues. Our expert team first performs a thorough analysis to identify the cause of the problem, checking compatibility with the current WordPress version and other active plugins or themes. We restore functionality by rolling back to a previous version of the plugin or theme or troubleshooting any issues with new updates. If necessary, we work on adjusting custom code or making the theme/plugin compatible with the latest updates. Our goal is to ensure that your website functions seamlessly after any updates, minimizing downtime and optimizing performance. Let us handle these issues so your website stays up-to-date, secure, and fully operational.
Too Many Redirects (ERR_TOO_MANY_REDIRECTS) is a common issue that occurs when a website is caught in an endless loop of redirects. This typically happens when the website is trying to redirect between different URLs, but due to incorrect configurations in your WordPress settings, server, or SSL settings, it ends up looping back and forth, causing the page to fail to load. The error usually appears when attempting to access a specific page or the entire site and can prevent users from accessing your content entirely.
At Saglotech, we specialize in resolving the Too Many Redirects issue by carefully diagnosing the root cause. This often involves checking and correcting the WordPress URL and Site Address settings in the WordPress dashboard, reviewing the .htaccess file for faulty redirect rules, or inspecting any conflicting plugins or theme settings that may be causing the issue. Additionally, we troubleshoot and resolve any issues with SSL certificates and the **HTTP to HTTPS** redirection. Our expert team ensures that your site is properly configured to avoid such errors, providing a seamless browsing experience for your visitors. Let us handle the technical details so you can focus on your business.
Failed to Load Resource: the Server Responded with a 404 Error is a common issue encountered on WordPress websites when a specific resource such as an image, script, or stylesheet fails to load properly. This error typically occurs when the browser cannot find the file or resource at the specified URL. The most frequent causes include incorrect file paths, missing files, or broken links. It can also happen if a plugin, theme, or an update has changed the URL or file location without updating the necessary links on the website.
At Saglotech, we specialize in troubleshooting and resolving the Failed to Load Resource: 404 Error by checking for issues such as broken or incorrect links, missing files, and improper file paths. Our team will audit your website’s file structure, identify any missing or misplaced resources, and update your website’s URL paths to ensure that all assets load correctly. We also review plugin and theme updates that may have caused these errors, and ensure everything is working in harmony. With our support, we ensure your site’s resources are always accessible and that your users can enjoy a seamless browsing experience.
Stuck in Maintenance Mode is a common issue WordPress users encounter when attempting to update their website. WordPress automatically enters maintenance mode during plugin or theme updates, or when core files are being updated. However, sometimes the process is interrupted or fails to complete, leaving the site stuck in maintenance mode. This prevents users from accessing the website, and can result in a message such as “Briefly unavailable for scheduled maintenance. Check back in a minute.”
At Saglotech, we understand the frustration of being stuck in maintenance mode, and we offer prompt solutions to get your website up and running. Our team will access your website's file system to locate and remove the .maintenance file, which is the main cause of the issue. Additionally, we check for incomplete updates or plugin conflicts that may have led to the error. Once the maintenance mode is lifted, we ensure all updates are successfully completed, and that your site returns to its full functionality. Let us handle this issue to prevent any downtime or disruption to your website.
Fatal Error: Allowed Memory Size Exhausted is a common issue that occurs when your WordPress site exceeds the memory limit allocated by the server. This usually happens when your website is running large plugins, themes, or processing heavy tasks that require more memory than is currently available. WordPress has a default memory limit set by the hosting provider, and when this limit is reached, the site will display the error message, "Fatal error: Allowed memory size of X bytes exhausted."
To resolve this issue, the team at Saglotech can help increase the PHP memory limit by editing your website’s wp-config.php file or php.ini file, allowing more memory for WordPress to function properly. We also review your site’s plugins and themes to ensure there are no memory-hogging elements. In some cases, optimizing large images, removing unnecessary plugins, and enhancing the overall site performance may be necessary. Our goal is to help improve your website’s performance and prevent future memory issues, ensuring a seamless user experience for your visitors.
The Unavailable for Scheduled Maintenance error occurs when WordPress is in the process of updating, and the update is interrupted or fails to complete. During this time, WordPress places the site into maintenance mode, but sometimes it gets stuck, preventing users from accessing the website. This can happen if an update is interrupted due to server issues, network problems, or a slow internet connection.
To resolve this issue, the Saglotech team can help by manually removing the .maintenance file from your WordPress root directory, which will allow your website to return to normal operation. Additionally, we ensure that your WordPress updates and plugins are running smoothly to prevent this error from reoccurring.
SSL/HTTPS Issues can occur when there are problems with securing your WordPress site using SSL (Secure Socket Layer) encryption, which is essential for protecting sensitive data during transmission. These issues can manifest as a “Not Secure” warning in browsers, insecure mixed content errors (where some parts of the site are loaded over HTTP instead of HTTPS), or redirects that prevent the site from functioning properly.
Saglotech can resolve SSL-related issues by ensuring your SSL certificate is correctly installed and configured. We also ensure that all URLs on your site are correctly redirected to HTTPS and remove any mixed content errors that can occur when some resources (like images or scripts) are still loaded over HTTP. Our experts will verify that the SSL encryption is correctly applied site-wide, helping you maintain a secure and trustworthy website for your visitors.